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This book addresses the critical issue of knowledge loss within organizations due to employee turnover, retirements, and downsizing. It presents strategies for preserving operational knowledge and maintaining productivity during transitions. The authors introduce the concept of "continuity management" as a means to manage the entire cycle of identifying, transferring, and harnessing a company's operational knowledge. The book emphasizes the importance of knowledge continuity as a competitive advantage in the modern business environment.
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Publisher: Wiley
Publishing Year: 2002
ISBN: 9780471219064
Pages: 290