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Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems include failure of processes to meet expectations and the inability to sustain or replicate these improved business processes. The authors present a step-by-step approach to effective process improvement, offering more than 200 tips and guidelines, addressing common problems and issues. They argue for grassroots involvement as well as management level participation, and for measurement that sustains momentum rather than relying only on top-down support.

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245: $a: Achieve Lasting Process Improvement
245: $b:
082: $a:
100: $a: Bennet P. Lientz; Kathryn P. Rea
650: $a: Psychology; Management
250: $a:
440: $v:
250: $b: Academic Press
250: $c: 2002
020: $a: 978-0124499843
300: $a: 271