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A practical, how-to guide for managers considering or implementing business process outsourcing (BPO). Click and Duening walk readers through evaluating opportunities, selecting vendors, negotiating contracts, managing transitions, and mitigating risks — illustrating each major topic with case studies and expert insights.

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245: $a: Business Process Outsourcing: The Competitive Advantage
245: $b:
082: $a:
100: $a: Rick L. Click & Thomas N. Duening
650: $a: Business
250: $a:
440: $v:
250: $b: John Wiley & Sons, Inc.
250: $c: 2005
020: $a: 9780471655770
300: $a: 241