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This book presents a structured framework for transforming marketing into a disciplined, ROI-focused business function. The authors outline four “pillars” that organizations must implement to improve marketing performance:
Strategic Alignment – ensuring marketing activities support business goals.
Insight and Segmentation – using data and analytics to understand customers and markets.
Marketing Operations – optimizing processes, tools, and resources for efficiency and effectiveness.
Accountability and Measurement – establishing metrics that reliably demonstrate marketing’s financial impact.
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Publisher: McGraw Hill
Publishing Year: 2009
ISBN: 978-0-07-162844-0
Pages: 232