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This book examines the evolution of the call centre industry, analyzing technological, managerial, and operational developments. Edited by John Burgess and Julia Connell, it explores challenges faced by the sector and provides insights for researchers, managers, and professionals in customer service and organizational management.

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245: $a: Developments in the Call Centre Industry: Analysis, Changes and Challenges
245: $b:
082: $a:
100: $a: John Burgess & Julia Connell
650: $a: Business Management
250: $a:
440: $v:
250: $b: Routledge (Taylor & Francis Group)
250: $c: 2006
020: $a: 978-0-415-35702-9
300: $a: 205