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A practical guide for professionals seeking to improve their communication skills in the workplace. The book covers a broad range of topics: interpersonal communication, listening and interviewing, telephone communication, assertiveness and conflict management, negotiation, group and meeting communication, public speaking/presentations, writing (reports, CVs, business documents), and ongoing communication development. Through exercises and real-world examples drawn from the author’s consulting experience, it helps readers build confidence and competence in professional communication, whether in meetings, interviews, presentations or written correspondence.

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245: $a: Communication Skills: Stepladders to Success for the Professional
245: $b:
082: $a:
100: $a: Richard Ellis
650: $a: Business Communication
250: $a:
440: $v:
250: $b: Intellect Books
250: $c: 2009
020: $a: 9781841502496
300: $a: 204