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A practical guide from The Art of Service author Gerard Blokdijk that addresses Service Asset & Configuration Management and CMDB-related processes — covering roles/responsibilities, planning and implementation of configuration management systems, and guidance on configuration management databases and supporting tools. The work appears to be part of The Art of Service’s “best practice / handbook” series for IT service management and focuses on operationalizing CMDB/CMS processes in organizations.

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245: $a: CMDB and Configuration Management — Process, Software Tools Creation and Maintenance, Planning and Implementation Guide
245: $b:
082: $a:
100: $a: Gerard Blokdijk
650: $a: Configuration Management
250: $a:
440: $v:
250: $b: The Art of Service (The Art of Service / ArtOfServ
250: $c: 2009
020: $a:
300: $a: 144