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This study develops a categorization system for knowledge management practices based on two dimensions: the practices' role in the problem-solving process and the type of problem they address. Analysis of survey data supports the proposed framework and uncovers two higher-order factors that correspond to the concepts of exploration and exploitation. The research suggests a new way to understand the connection between knowledge management practices and organizational goals by focusing on problem-solving as a means to transform knowledge into business value.

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245: $a: A PROBLEM-SOLVING PERSPECTIVE ON KNOWLEDGE MANAGEMENT PRACTICES
245: $b:
082: $a:
100: $a: Peter H. Gray
650: $a: Decision Support Systems, Knowledge Management
250: $a:
440: $v:
250: $b: Elsevier
250: $c: 2000
020: $a: 9236(00)00121-4
300: $a: 25