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This book explores the role of knowledge and problem-solving as fundamental elements in improving operational processes. It presents the concept of Problem-Driven Management (PDM) as a new approach to operations, emphasizing the importance of managing knowledge processes and involving the entire company in problem-solving activities. The authors provide practical insights into applying PDM to achieve service and profit improvements.

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245: $a: Problem-Driven Management
245: $b:
082: $a:
100: $a: Beatriz Muñoz-Seca & Josep Riverola
650: $a: Operations Management, Knowledge Management
250: $a:
440: $v:
250: $b: Palgarife Maillan
250: $c: 2004
020: $a: 9780230504509
300: $a: 402